Khách sạn Zephyr Suites Boutique

The area was super convenient and offered free breakfast. The staff were super friendly and helpful. The room smelled like cigarette smoke and wasn't super clean

Fantastic hotel in the Heart of hanoi, next to the hoan kiem lake. Comfy, big bed, spacious room, large bathroom, good terrace

Beautiful large room with view . Caring staff in particular breakfast team ❤️

The. Staff were exceptional. Friendly and always willing to help. The breakfasts were great when the buffet was running, when it was not it was limited. A non slip mat for the bath would be an improvement

The hotel is located in the center of Hanoi, so it's convenient for everyone to reach various places in the city. Since the business schedules of my colleague have changed, I was contacted by Booking.com to ask for a changed date of check-out (one day earlier compared to the original schedules), and at the same time, my colleague also asked the hotel's reception for that change, if possible. But what we got was not what we expected! Booking.com advised me to contact the hotel directly; on the other hand, the hotel staff told my colleague to check with Booking.com about the issue. Then, finally, my colleague checked out early with the full payment for all days without assistance from both sides for the question had been sent!

The hotel was situated just off the Lake, within walking distance to most things. The staff were exceptional..breakfast was good, and the room was perfect. We would most definitely come back.. It's more 5* than 4* Nothing..

It's the best balance of location/service/quality and price. Thanks a lot for your hospitality and the high professional services! No fitness

Location is excellent, room spacious and clean, staff is very friendly in particular Ms Linh at the reception desk who was extremely helpful with organizing taxis and train tickets. Very good value for money.

Location near the lake was superb, and also the staff are very friendly and helpful. Has not communicated with the staff a lot, but their manner was extremely nice and it was welcome change from other hotels Restaurant for breakfast was smaller than I expected. Also, it would have been much nicer if there are bit more variety in food

The room was very comfortable, great air-con, lovely large windows and views of the street and the lake from our Room 705. The writing desk was great with adequate outlets for all our devices. The bed and pillows were comfortable and we slept very well. The bathroom was excellent with a superb shower stall. The facilities at the hotel seemed to be good. The restaurant where we had breakfast was nicely decorated. The choice of food was very good and the wait staff friendly and efficient in clearing dishes. The breads were outstanding- the best baguette I have eaten in Asia. The front desk staff were very helpful, two of the ladies in particular whose names I never really got to know. The men were not quite so friendly or helpful- they need to learn to smile more and look like they are enjoying their job. The drivers we used were excellent, particularly the young man who did the runs to the airport with us. All in all, an excellent stay at Zephyr Suites. Because we were leaving at 5 a.m. we asked if we could have a packed breakfast/sandwich etc. to take with us to eat on the way to the airport or at the airport. Obviously nothing had been prepared so a couple of guys hurried to the kitchen and threw together a portable breakfast which was mostly a dreadful ham and cheese sandwich- awful stale sandwich bread, no butter or margarine and two slices each of processed cheese and sandwich ham- one of the worst sandwiches I have ever seen. What a pity in the land of the 'bahn mi' that this sandwich was the best Zephr Suites could produce for their guests. Surely other guests have asked for this service, which other hotels provide gladly for guests leaving before the breakfast service starts. Perhaps the management needs to take a hard look at this and try to improve it. The sandwich could have been prepared the night before so there was no need for running around at 4.50 a.m. Also, we asked for a wake-up call at 4 a.m. and we got it at 4.45- they guy at the desk had forgotten to make the call!